Privacy Policy

    Last updated: July 2, 2025

    This Privacy Policy describes how RentBamboo ("Company", "we", "our", or "us") collects, uses, protects, and shares your information when you use our application, website, and related services (the "Service"). It also informs you of your privacy rights and how we comply with laws and third-party platform requirements, including Google's API Services User Data Policy and Microsoft's API usage terms. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

    Definitions

    • Account – a unique account created to access our Service.
    • Application – refers to the RentBamboo platform.
    • Company – RentBamboo.
    • Cookies – small data files stored on your device.
    • Country – United States (Texas).
    • Device – any device such as a computer, tablet, or smartphone.
    • Personal Data – any data related to an identified or identifiable person.
    • Service – the Application, Website, and related tools offered by RentBamboo.
    • Service Providers – third-party vendors used to operate our Service.
    • Usage Data – technical data collected automatically during Service use.
    • Website – www.rentbamboo.com
    • You – the user of our Service.

    Types of Data We Collect

    Personal Data

    We may collect the following Personal Data when you use our Service:

    • First and last name
    • Email address
    • Phone number
    • Physical address
    • Metadata and message content (from Gmail or Microsoft 365 accounts, with your consent)

    Usage Data

    This includes:

    • IP address
    • Browser type and version
    • Operating system
    • Pages visited
    • Timestamps and diagnostic logs

    Data from Google and Microsoft APIs

    When you connect your Gmail, Google Workspace, or Microsoft 365/Outlook account to RentBamboo, we may access and process the following:

    • Email metadata (sender, subject line, timestamps)
    • Email message content (used to power AI workflows, only with your consent)

    This data is accessed via official OAuth scopes, and used for the following purposes:

    • Detect and capture new leasing inquiries
    • Automate responses and follow-ups
    • Populate or update lead information
    • Trigger AI-driven leasing workflows
    • Generate tour scheduling or listing updates

    We do not use this data for advertising or analytics, nor is it shared with third parties beyond what's needed to power these features.

    Use of Your Personal Data

    We may use your Personal Data to:

    • Provide and maintain the Service
    • Manage your account and communication preferences
    • Respond to support requests
    • Improve and personalize the Service
    • Prevent abuse and fraud
    • Comply with legal obligations

    Sharing of Google and Microsoft User Data

    We do not sell, share, or transfer any Google or Microsoft user data to third parties for marketing or unrelated purposes.

    We only disclose Google or Microsoft user data to:

    • Authorized employees with a need to support the Service
    • Trusted infrastructure providers (e.g., cloud hosting) under strict confidentiality and security requirements

    All third parties are bound by contracts to process this data only as instructed by RentBamboo.

    AI/ML Use of Google/Microsoft Data

    RentBamboo uses AI models to classify, respond to, or extract insights from email content in real time (e.g., determine lead intent or auto-generate replies).

    • We do not train or fine-tune AI models on your Gmail or Outlook data.
    • No Google user data is retained or reused for model training or improvement.
    • AI processing is limited to your current session or requested operation.

    Data Security

    We implement the following safeguards to protect your data:

    • Encryption of data in transit and at rest
    • OAuth 2.0 and secure token-based authentication
    • Credential encryption prior to storage
    • Role-based access controls for internal access
    • Regular security audits and vulnerability testing

    Sensitive data, including Google and Microsoft user data, is treated with heightened protection standards.

    Data Retention and Deletion

    We retain user data only as long as necessary to:

    • Provide the Service
    • Comply with legal obligations
    • Support account functionality

    You may request the deletion of your data at any time by emailing support@rentbamboo.com. Upon request, we will delete your personal and connected account data (including Gmail or Outlook content) from our systems within a reasonable time.

    Limited Use Policy Compliance (Google Workspace)

    RentBamboo's use and transfer of information received from Google APIs strictly adheres to the Google API Services User Data Policy, including the Limited Use requirements:

    • We only use Google user data to provide or improve user-facing features.
    • We never use this data for advertising, marketing, or data resale.
    • We do not allow humans to read this data unless we have your affirmative consent, it's required for security purposes, or it's necessary to comply with applicable law.

    Children's Privacy

    Our Service is not intended for use by individuals under the age of 18. We do not knowingly collect data from minors. If you believe a child has provided us personal data, please contact us for removal.

    Changes to This Policy

    We may update this Privacy Policy as needed to reflect changes in legal, technical, or business requirements. When we do, we will revise the "Last updated" date at the top.

    We recommend reviewing this page periodically for updates.

    Contact Us

    If you have any questions about this Privacy Policy or our data practices, you can contact us at:
    📧 support@rentbamboo.com
    🌐 https://www.rentbamboo.com